Privacy Policy

Houston Auto Solution

Last Updated: October 28, 2025

1. Introduction

Houston Auto Solution (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, store, and disclose information when you visit our website, submit a form, request an estimate, or contact us about our automotive repair services.

By using our website, you acknowledge this Privacy Policy. Where required, we will obtain your consent before collecting or using information for specific purposes.

2. Information We Collect

We may collect the following categories of information when you interact with our website or contact our team:

Contact Information: Name, phone number, email address, and other contact details you provide.

Vehicle Information: Vehicle year, make, model, and details about damage or repair services you request.

Service Request Information: Descriptions of vehicle damage, appointment preferences, photographs you submit, and other information relevant to your repair inquiry.

Communications: Information you provide when communicating with us by phone, email, text message, or website forms.

Website Usage Information: Technical information such as browser type, device information, IP address, pages visited, and interactions with our website, where collected through applicable technologies.

Please avoid submitting sensitive personal information unless it is necessary for your request.

3. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests for repair estimates.

Assess your vehicle repair needs based on the information you provide.

Schedule appointments and communicate about requested services.

Provide updates regarding estimates, appointments, and repair inquiries.

Improve our website, customer experience, and service processes.

Maintain business records and protect against fraud or misuse.

Send promotional communications when permitted and, where required, with your consent.

Comply with applicable laws and legal obligations.

We use personal information for purposes reasonably related to our business operations and the services you request.

4. Website Forms and Customer Inquiries

When you submit a contact form, request an estimate, or provide vehicle information through our website, the information may be used by our team to respond to your inquiry and coordinate the next steps.

Please ensure the information you provide is accurate and that you are authorized to submit any vehicle photographs or other information you share.

Submitting an inquiry does not guarantee that a repair service, estimate, appointment, or insurance claim will be approved.

5. Phone Calls, Text Messages, and Email Communications

Houston Auto Solution may contact you using the contact details you provide to respond to your inquiry, discuss requested services, or communicate about an appointment.

If you separately consent to receive marketing or promotional text messages, those messages may include service updates, offers, or other promotional information, subject to your consent and applicable law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out of marketing text messages.

Reply HELP for assistance.

You may withdraw your consent to marketing communications at any time. Opting out of promotional messages does not necessarily prevent us from sending non-marketing communications that are necessary to fulfill a request or otherwise permitted by law.

Mobile information and text messaging consent: We do not sell your mobile information or share SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers that help us deliver communications on our behalf, subject to applicable requirements and safeguards.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to support website functionality, understand visitor activity, measure advertising performance, and improve the user experience.

These technologies may collect information about your browser, device, pages visited, and interactions with the website.

You can manage certain cookies through your browser settings. Disabling cookies may affect some website features. Where required by law, we will provide appropriate choices and consent mechanisms for tracking technologies.

7. How We Share Information

We do not sell your personal information for money. We may disclose information in limited circumstances, including:

Service Providers: Providers that support website hosting, customer relationship management, appointment scheduling, communications, analytics, and other business operations.

Business Operations: Personnel or authorized service partners who need information to respond to your request or provide a requested service.

Legal Requirements: When disclosure is required by law, legal process, or a valid governmental request.

Protection and Security: When reasonably necessary to protect our rights, customers, property, or the security of our website and services.

Business Transfers: In connection with a merger, restructuring, or transfer of business assets, subject to applicable legal requirements.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and in accordance with applicable requirements.

We do not share SMS opt-in information or consent with third parties for their independent marketing purposes.

8. Third-Party Services and Links

Our website may use or link to third-party services, including scheduling tools, analytics platforms, communication providers, maps, or other external websites.

These third parties may process information under their own privacy policies and terms. Houston Auto Solution does not control the privacy practices of independent third-party websites, and we encourage you to review their policies before submitting information through their services.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, protect our legitimate interests, and comply with applicable legal obligations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.

Request correction of inaccurate information.

Request deletion of certain personal information.

Withdraw consent where processing is based on consent.

Opt out of certain marketing communications or data processing activities where applicable.

Request information about how your personal information is handled.

To make a privacy-related request, contact Houston Auto Solution using the contact information provided in the Contact Us section. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and automotive repair services are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, technology, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to request access to your information, or wish to submit a privacy-related request, please contact us:

Houston Auto Solution
302 E Tidwell Rd Houstan,TX
Website: https://houstonautosolution.com
Phone: (346) 659-3531
Email: [email protected]

We will review privacy-related inquiries and respond as appropriate under applicable law.