Terms & Conditions

Houston Auto Solution

Last Updated: October 28, 2026

1. Introduction

Welcome to Houston Auto Solution. These Terms & Conditions govern your use of our website, https://houstonautosolution.com/, and your interactions with our automotive repair services.

By accessing our website, submitting a form, requesting an estimate, or using our services, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of our website.

In these terms, “we,” “our,” and “us” refer to Houston Auto Solution, and “you” refers to any website visitor or customer.

2. Our Services

Houston Auto Solution provides automotive body repair and related services in Houston, Texas. Depending on the vehicle and the damage, services may include:

Auto body and collision repair

Dent repair

Panel replacement

Paint refinishing

Bumper repair and replacement

Other automotive appearance and body repair services offered by our business

The availability and suitability of a service depend on the vehicle, the extent of the damage, parts availability, and our assessment.

Information on our website is provided for general informational purposes and does not guarantee that a particular repair method or service will be suitable for every vehicle.

3. Estimates and Repair Approvals

Any estimate provided through our website, by phone, or during an initial assessment is based on the information available at that time.

Estimates may change if additional damage is discovered during inspection or repair.

Additional work may require a revised estimate and customer approval.

Parts availability, vehicle specifications, and repair complexity may affect the final cost and completion time.

Work beyond the approved repair scope should be discussed with the customer before proceeding, subject to applicable law.

A request for an estimate does not constitute a confirmed repair booking or guarantee a final price.

4. Appointments and Cancellations

Customers may contact us to request an appointment or discuss repair services. Appointment availability depends on our schedule and the requirements of the requested work.

Please notify us as early as reasonably possible if you need to cancel or reschedule an appointment.

Any deposit, cancellation fee, or rescheduling policy applicable to a specific service will be communicated separately before it applies.

Submitting an appointment request through our website does not guarantee a confirmed appointment until we provide confirmation.

5. Payments and Charges

Customers are responsible for paying the agreed charges for authorized services, parts, labor, and any applicable taxes or additional approved work.

Payment terms, accepted payment methods, deposits, and payment deadlines will be communicated during the estimate or booking process.

If the scope of work changes, we will discuss applicable additional charges with the customer before proceeding, as required by law.

6. Insurance Claims

Houston Auto Solution may discuss repair estimates and provide relevant repair information for insurance-related matters when applicable.

However:

Insurance coverage is determined by the customer's insurance policy and insurer.

We do not guarantee claim approval, reimbursement, or coverage of any particular repair.

Customers remain responsible for understanding their policy, deductible, and payment obligations.

Any insurer-required inspection, documentation, or authorization may affect the repair process and timeline.

Customers should contact their insurance provider directly regarding coverage decisions and claim requirements.

7. Repair Timelines and Parts Availability

We make reasonable efforts to communicate expected repair timelines. However, completion dates may be affected by factors such as hidden damage, parts availability, supplier delays, additional approvals, or the complexity of the repair.

Any timeline provided is an estimate unless expressly agreed otherwise in writing. We will communicate material changes when reasonably practicable.

8. Repair Quality and Warranties

Our goal is to provide professional automotive repair services consistent with the agreed scope of work.

Any warranty, guarantee, or specific repair coverage will be provided in writing where applicable and will be subject to its stated terms and conditions.

Nothing in these Terms & Conditions excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

Customers should ask us about any applicable workmanship or parts warranty before authorizing repairs.

9. Customer Responsibilities

When requesting services or submitting information, you agree to:

Provide accurate contact and vehicle information.

Ensure you are authorized to request work on the vehicle.

Disclose relevant information about known vehicle damage when reasonably necessary.

Review estimates and obtain clarification before approving repairs.

Make payments according to the agreed terms.

Remove personal belongings from the vehicle where appropriate before service.

You should not submit false, misleading, unlawful, or unauthorized information through our website.

10. Website Use

You may use our website to learn about our services, contact our team, and request estimates or appointments.

You agree not to:

Use the website for unlawful or fraudulent purposes.

Attempt to gain unauthorized access to our website, systems, or customer information